F.A.Q.

What is Online Reservation Procedure ?

  Steps to do online reservation mention at   Booking Guide as well as at help desk portal.

 

What is Online Reservation Timing ?

  One can do online Reservation from morning 6am to night 9pm, except Thursday. Cancellation of reservation can be done on all days from morning 6am to night 9pm.

 

I missed / do not get Reservation Email, now?

  This is auto-mated system & within a couple of minutes of successful reservation, one will get email & same can be seen on List Reservation link located at left-bar once u login.  more info

 

How many Reservation I can do ?

  One.
  In one Reservation u can select maximum 3 rooms.

 

Can I edit My Reservation ?

  No.
  Once your reservation is done, you can not edit reservation. You need to cancel the reservation & make new reservation, based on availability.

 

What is Cancellation Procedure ?

  You can cancel your reservation from your login under List Reservation, as per Cancellation Rule, refund will be deposited at source. Cancellation of reservation can be done on all days from morning 6am to night 9pm, before 72hrs of the check-in time.

 

What is Refund Rule ?

  • => Online reservation can be cancelled before 72hrs of the check-in time from your own login only, money will be refunded back to origin source after deducting Rs.100 from the Accommodation charges.
  • => No refund thereafter.
  • => No refund for no showup.

 

My Money debited & I received email from Payment Gateway CCAvenue but not reservation email ?

  Plz kindly visit the List Reservation page, you can print or download Reservation pdf.

  In rare case it may happen that there is some linkage problem so it's available within 3 hours.

 

Can I pay through bank transfer / eMO / DD for Online Booking ?

No. Online Booking is automated process & one has to pay online through payment gateway to get confirm booking. Failure to pay through payment gateway will be automatically cancelled. 

 

What is Present TAX structure ?

Present TAX structure as per Tamilnadu Government.

  • No TAX = If room bill amount is less than Rs.500/-
  • 10% Commercial Tax = if room bill amount is equal or greater than Rs.500/- but below Rs.1,000/-
  • 12.5% Commercial Tax + 9% Service Tax = if room bill amount is equal or greater than Rs.1000/-

 

I'm not getting answer of my query, what to do now ?

Be relax & go through the help desk portal to get solution byself if you are not getting your answer then plz contact us by creating support ticket. Please do not change the subject for continuation of same query.




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